JILIWIN’s Privacy Policy
This policy explains how JILIWIN may collect, use, store and protect personal information when you access its services in the Philippines.
Every player should understand how their information is handled and have meaningful control over their account data.
SSL-Protected Data Transmission
JILIWIN uses SSL protection to help secure information sent through its services, including account access and payment-related activity. No security measure can remove every online risk, so players should also protect their passwords and devices.
Personal Data Is Not Sold
JILIWIN does not present personal information as a product for sale. Information may be used to operate the platform, improve support and services, meet legal obligations, and protect the integrity of accounts and transactions.
Secure Data Storage
Personal information is handled using security measures designed to reduce the risk of unauthorised access, loss or misuse. Players should keep their login details private and use trusted devices and connections when accessing their accounts.
Access Is Controlled
Account information should only be accessed for legitimate operational, support, security or compliance purposes. JILIWIN applies access controls appropriate to the services it provides and the information it handles.
Requests About Your Data
You may contact JILIWIN to ask about your personal information, request a correction, or discuss deletion where applicable. Requests may be subject to identity checks, legal duties, record-keeping requirements and the current terms governing the service.
Marketing Preferences
If you no longer want to receive promotional communications, you may request to opt out through the available account or support channels. Service-related notices may still be sent when they are necessary for account, security or transaction matters.
Contents
By using JILIWIN websites, mobile services or related features, you acknowledge this privacy policy. It should be read together with the applicable terms, responsible gaming guidance and any notices shown at the time of use.
01 Introduction and Scope
JILIWIN PH is an online gaming platform intended for adults in the Philippines. Visit [JILIWIN](https://jiliwinph.asia/) to access the official site. This privacy policy outlines how information connected with an account or platform visit may be collected, used, stored and protected.
This policy is intended to cover the digital services made available by JILIWIN, including the website, mobile app, live chat and related communications where applicable. Please review the policy before registering, logging in or using platform features.
Privacy works best when information is handled openly. JILIWIN aims to explain the main ways account and usage data may be processed, while reminding players to keep passwords, payment details and personal devices secure.
This policy should be considered alongside JILIWIN terms and conditions. Together, these documents describe important expectations for using the platform, handling an account and taking part in online gaming responsibly.
02 Information That May Be Collected
JILIWIN aims to request information that is relevant to providing account access, platform services, customer support, security and compliance. The sections below describe the main categories and purposes in clearer detail.
| Information category | Examples | Required? |
|---|---|---|
| Identity information | Full name, date of birth and NID number | Yes |
| Contact details | Mobile number and email address | Yes |
| Financial information | E-wallet details and transaction records | Yes |
| Gaming information | Game activity, bet amounts and win or loss records | Yes |
| Device information | IP address, browser details and device type | Collected automatically |
| KYC documents | NID scan, passport or selfie | When applicable |
Information we do not collect
- Credit or debit card numbers and CVV details
- Social media passwords
- Information about other members of your household without permission
- Real-time location tracking data
03 How Information Is Collected
JILIWIN may collect information through several channels. This section explains how each type of collection works so you know what to expect.
Information you provide directly
You provide information directly when you register with JILIWIN, update your account, complete KYC verification or contact customer support.
Information collected automatically
Some details may be collected automatically while you use the JILIWIN website or app, including the following:
- Your IP address and country-level location
- Your browser type and version
- Your device type, such as mobile, desktop or tablet
- The time spent on the website and the pages you view
- The source or referral path that brought you to JILIWIN
Cookies and similar tracking technologies
JILIWIN uses cookies, web beacons and comparable technologies to help improve your experience. For more information about cookies, please visit Cookie Information the relevant section.
04 How Information Is Used
JILIWIN uses your information only for clear, specific and lawful purposes. The purpose for each use is set out below.
- Creating and managing your account
- Process and verify payments
- Complete required KYC checks
- Prevent fraud, money laundering and other unlawful activity
- Provide customer support and account assistance
- Promote responsible gaming
- Meet applicable legal and regulatory requirements
- Improve service performance and resolve technical issues
- Send personalised offers and bonuses where you have given consent
- Protect the security of the [JILIWIN](https://jiliwinph.asia/) platform
JILIWIN does not sell or rent your personal information to advertisers or other third parties. This is a core privacy commitment.
05 When Information May Be Shared
JILIWIN may share limited information only in specific and necessary situations. The circumstances are set out clearly below.
When information may be shared
- Payment providers: Only the details needed to complete a transaction
- Game providers: Gameplay data shared only when needed to operate and support the game
- Law enforcement agencies: Where required by a court order or other lawful obligation
- Fraud prevention organisations: To help detect and prevent money laundering and fraud
- IT service providers: For server operations and security services, subject to confidentiality obligations
International data transfers
JILIWIN servers may be located in different countries. Where information is transferred internationally, JILIWIN takes reasonable steps to ensure that the destination provides suitable data protection safeguards.
Except for the circumstances described above, JILIWIN will not share your information without your consent. Third parties that receive information must follow strict privacy and confidentiality standards.
06 Cookie Information
JILIWIN uses cookies and similar tracking tools to improve your browsing experience. Cookies are small text files stored on your device.
Cookie categories used by JILIWIN
| Cookie type | Purpose | Retention period |
|---|---|---|
| Essential cookies | Support login sessions and security tokens | Removed when the session ends |
| Functionality cookies | Remember language preferences and theme settings | One year |
| Analytics cookies | Help us understand how visitors use the platform | 6 months |
| Marketing cookies | To display personalised offers | 30 days |
Cookie controls
You can disable or delete cookies at any time through your browser settings. Please note that turning off essential cookies may affect access to certain JILIWIN features.
07 Security Measures
JILIWIN uses advanced security technology and established processes to help protect your information. Our layered security approach includes the measures outlined below.
- 256-bit AES encryption for all data transfers
- TLS 1.3 protocol for network communications
- Two-factor authentication (2FA) for account security
- Real-time DDoS protection
- Regular penetration testing and security audits
- Encrypted backup systems
- Data protection training for staff
- Access controls and review logs
No system is completely secure. If a data breach occurs, JILIWIN will notify affected members within 72 hours where required by law.
08 Your Privacy Choices
As a JILIWIN member, you have the following rights over your personal data. To exercise any of these rights, please contact our support team.
Right to access your information
You may request a copy of the information JILIWIN holds about you at any time. We will provide it within 30 days.
Right to correct your information
If your information is incomplete or inaccurate, you may ask us to correct it. After verification, JILIWIN will update the relevant details within 14 days.
Right to delete your information
In certain circumstances, you may request the deletion of your account and related information. Unless a legal obligation requires us to retain it, JILIWIN will complete the request within 30 days.
Right to object to processing
You may object to the use of your information for specific purposes, particularly where it concerns marketing communications.
- Access to information — provided within 30 days
- Correction of information — updated within 14 days
- Deletion of information — completed within 30 days
- Data portability — supplied in a machine-readable format
- Marketing opt-out — effective immediately
- Restriction of processing — available in specific circumstances
To exercise these rights, [email protected]Email us or contact us through Live Chat. Once your identity has been verified, JILIWIN will process your request as soon as reasonably possible.
09 How Long Information May Be Kept
JILIWIN does not keep your information longer than necessary. Retention periods vary depending on the type of data involved.
| Information category | Retention period | Reason |
|---|---|---|
| Account Information | Five years after account closure | Legal obligations |
| Financial transactions | Seven years | Anti-money laundering requirements |
| KYC documents | Five years | Regulatory obligations |
| Gaming history | Three years | Dispute resolution |
| Customer support records | Two years | Service improvement |
| Marketing data | Until consent is withdrawn | Personalised offers |
Once the applicable retention period ends, JILIWIN securely deletes or anonymises the relevant information. If a legitimate reason requires us to keep any data for longer, we will notify you beforehand.
10 Privacy for Underage Users
JILIWIN is available only to adults aged 21 and above. We do not knowingly collect or use information belonging to minors.
- Age eligibility is checked during registration
- Age may be confirmed again as part of the KYC process
- Any account identified as belonging to a minor will be closed immediately
- Information relating to a minor will be deleted without delay
If you know that anyone under 21 has opened an account on JILIWIN, please [email protected]let our support team know. We will take prompt action.
11 Policy Updates
JILIWIN may revise this Privacy Policy when necessary. If changes are made, we will follow the notification process below.
- At least 14 days' notice will be provided before material changes take effect
- Change notices will be sent to your registered email address or mobile number by SMS
- The latest revision date will always be displayed at the top of this page
- If you do not agree to the revised policy, you may request that your account be closed
- Continuing to use the services after the changes take effect may be treated as acceptance of the updated policy
For updates about the latest Privacy Policy, subscribe to JILIWIN news updates or check this page regularly.
12 Contact and Support
If you have questions about this Privacy Policy or the way your personal information is handled, contact the JILIWIN support team. English-language assistance is available through the supported customer service channels.
- Email: Contact Support
- Live Chat: Select the chat icon in the lower-right corner of the website
- Support hours: 24 hours a day, seven days a week
- Typical response time: Within five minutes
