JILIWIN’s Terms and Conditions

01 General Terms

JILIWIN is an online gaming platform for Philippine users. These terms set out the general agreement between the platform and its users, while individual games, payment services, and promotions may have additional conditions.

Using any JILIWIN service, including registration, gameplay, deposits, or withdrawals, means you agree to follow the current terms and related policies. If you disagree with a provision, do not access or use the relevant service.

Scope of Application

• These terms apply to the services made available through the JILIWIN platform.
• The same account and responsible-use requirements may apply when accessing the service through supported mobile devices and the JILIWIN App.
• Third-party game providers may set additional game-specific rules, which players should review before participating.
• JILIWIN may revise these terms when needed. Check the latest version before using the platform, as updated conditions apply from their stated effective date.

02 Account Registration and Eligibility

To create an account, provide the required information accurately and meet the 21+ eligibility requirement. False, incomplete, or misleading details may result in account review, restriction, or cancellation, and promotional benefits may be removed where the current terms allow.

Registration Requirements

• You must be at least 21 years old to register or play.
• Provide a valid mobile number and, where requested, a valid email address.
• Use your real name and accurate personal information when completing your account details.
• By accessing [JILIWIN](https://jiliwinph.asia), you confirm that you have read and accepted the platform terms and conditions. Please review the latest version before registering, depositing, claiming an offer, or playing.
• You must also agree to follow responsible gaming principles. The service is intended for adults aged 21 and above, and participation should remain within your personal budget and limits.

One-account policy

Each player should maintain only one account. Duplicate registrations or coordinated use of multiple accounts may lead to account restrictions, cancellation of rewards, or other action under the current platform terms. Keep your login details private and do not allow another person to operate your account.

KYC and account verification

Identity, payment, or source-of-funds checks may be requested before certain account actions are completed. Any required verification will follow the information shown in the account area or the applicable offer terms.

• If requested, provide a clear and valid government-issued identity document or passport. The document must belong to the registered account holder and match the account details.
• A recent facial image or other verification photo may be requested when needed to confirm account ownership. Follow the instructions displayed during the review process.
• Payment account information may be required to confirm that deposits and withdrawals are connected to the registered player. Use accurate details and keep them updated.

03 Deposits and Withdrawals

Available payment options may include GCash, PayMaya, USDT, GrabPay, and Online banking, subject to the methods displayed in the account. Processing conditions, availability, and any applicable requirements are governed by the current platform terms.

Deposit rules

• The minimum deposit, where applicable, is the amount displayed in the live cashier at the time of the transaction. Check the cashier before confirming a deposit.
• Any daily or transaction deposit limit is determined by the current account settings, payment channel, and platform terms. The limit shown at checkout takes priority.
• Deposit posting times can vary according to the selected payment method, network conditions, and account checks. No fixed crediting period should be assumed.
• Deposits should be made only from a payment account registered to the player. Third-party funding may be declined or require additional verification.
• Fees, limits, and payment conditions can differ by channel. Review the cashier details carefully before submitting a deposit, as any applicable charge will be shown there.

Withdrawal rules

• The minimum withdrawal amount, if applicable, is displayed in the withdrawal section of the account. Confirm the current requirement before submitting a request.
• Daily withdrawal limits may vary by account status, payment method, and current platform settings. The limit shown when you request a withdrawal is the applicable guide.
• Withdrawal requests are subject to processing checks and payment-provider handling. Completion time may vary, so the platform does not promise a fixed payout schedule.
• A withdrawal may be restricted while an active bonus, promotion, or wagering requirement remains unsettled. Review the relevant offer terms before requesting payment.
• Withdrawals must be sent through an eligible payment method linked to the registered account. The available method and any verification requirement will be shown during the request.

04 Bonuses and Promotions

Read the full terms of any bonus or promotion before opting in. Each offer may have its own eligibility rules, qualifying activity, wagering requirements, game restrictions, expiry period, and withdrawal conditions.

Welcome Offer

New-player offers may be available from time to time, including first-deposit promotions. Eligibility, bonus value, qualifying deposit, wagering requirement, and expiry are controlled by the live promotion terms and are not guaranteed for every account.

General bonus conditions

• Wagering requirements differ between promotions. Always check the specific multiplier and qualifying activity stated in the offer before using or claiming bonus funds.
• A promotion may define how cash balance and bonus balance are used during play. Follow the balance rules shown in the relevant offer rather than assuming that one balance is spent first.
• Some promotions may apply only to selected game categories, such as Slots, Fish, Live, Cards, or Sports. Games that do not qualify will not normally contribute to that offer’s requirements.
• Promotions may not be combined unless the individual offer expressly allows it. Check whether an existing reward must be completed or closed before accepting another promotion.

Reasons a bonus may be cancelled

• Opening or using duplicate accounts to obtain the same offer can result in the related bonus and benefits being removed.
• Bonus abuse, manipulation, automated activity, or other conduct that appears designed to bypass promotion rules may lead to cancellation and account review.
• A withdrawal directed to a third-party payment account may be rejected and can affect the related promotion eligibility.
• Providing inaccurate, incomplete, or misleading information to qualify for a promotion may lead to the reward being voided and further account action.

05 Game Rules

All players must follow the game, account, payment, and promotion requirements shown on the platform. These rules are applied to support fair access and responsible participation.

General gaming rules

• Every game can have its own features, mechanics, payout information, and participation conditions. Read the game information provided in the relevant lobby before placing a bet.
• Where a game uses RNG technology, its outcomes are generated automatically and cannot be manually changed by a player. Past results do not predict future results.
• If a technical issue affects a game or transaction, stop playing and contact platform support through the available account channel. Any review, adjustment, or resolution will depend on the recorded activity and the applicable current terms.
• If your internet connection drops while a game is in progress, the outcome will be settled according to the server record.
• Betting limits are set separately for each game and may vary by title.

Special Rules for Fish and Action Games

Some fish and action games, including Money Coming and Ocean King Jackpot, may involve player decisions or timing. However, RNG technology may still apply, so no result is guaranteed and players should review the rules shown in the relevant game window.

Special Blackjack Rules

Card counting and the use of software are strictly prohibited during Single Deck Blackjack. If such activity is detected, related winnings may be forfeited in line with the platform rules.

06 Prohibited Activities

To support a fair and secure gaming environment for all members, JILIWIN prohibits certain activities. Breaches may lead to account restrictions, reward cancellation or other action under these terms.

• Using JILIWIN for money laundering or other unlawful movement of funds
• Attempting to hack, phish or carry out a cyberattack
• Creating multiple accounts to claim bonuses or promotional benefits
• Using auto-betting bots, scripts or unauthorised software in games
• Entering into deceptive arrangements with other players
• Using the JILIWIN name, branding or logo without permission
• Collecting, sharing or misusing another member’s personal information
• Attempting to identify, test or exploit weaknesses in the JILIWIN system

07 Responsible Gaming

JILIWIN promotes responsible gaming and treats it as a core player-safety priority. Gaming is for entertainment only, and all players must be at least 21 years old. Set a budget, play within your means and take a break if gaming stops feeling enjoyable.

Set Personal Limits

• Set daily, weekly or monthly deposit limits
• Set a limit for the length of each gaming session
• Take a cooling-off break from gaming
• Use the self-exclusion option
• Turn on reality-check reminders

For more information, visit our Responsible Play responsible gaming information page.

08 Privacy and Data Protection

JILIWIN takes the protection of personal information seriously and uses SSL encryption and related security controls to help protect data transmitted through the platform. Security practices and applicable conditions may be updated from time to time.

Information Collection and Use

• Details provided during registration are used to administer and support your account.
• Payment details are not shared with third parties except where disclosure is required for lawful processing or compliance.
• Gaming history is retained for JILIWIN’s internal operational, security and support purposes.
• Information may be disclosed to the relevant authorities when required by applicable law or legal obligation.

09 Account Closure and Suspension

JILIWIN may temporarily suspend or permanently close an account in situations such as those described below.

Reasons for Account Suspension

• A suspected breach of these terms and conditions
• Failure to complete required KYC verification
• Suspicious or unusual financial activity
• A risk to account or platform security
• A suspension or closure requested by the account holder

What Happens After an Account Is Closed

After an account is closed, any eligible cash balance, excluding promotional funds, may be returned within seven business days, subject to account checks and the current platform terms. Funds may be withheld or forfeited when the closure results from a confirmed breach of the rules.

10 Changes and Updates to the Terms

JILIWIN may revise these terms and conditions, in whole or in part, when necessary. Any update will be published through the site, together with the latest revision date and any applicable notice requirements.

• Material changes will generally be announced at least seven days before they take effect.
• Change notices will be sent to your registered email address or mobile number by SMS
• The latest update date will be displayed on the JILIWIN website.
• Continuing to use the services after an update may indicate acceptance of the revised terms.
• If you do not agree with the revised terms, you may request the closure of your account.

11 Dispute resolution

If a concern arises between JILIWIN and a member, we aim to resolve it fairly through direct communication and a clear review process. Please provide accurate account and transaction details so the matter can be assessed properly.

Dispute Resolution Process

• Step 1: Raise the concern directly with Customer Support.
• Step 2: If you are not satisfied with the support response, ask for the matter to be escalated to management.
• Step 3: The JILIWIN dispute review team will assess the case and provide an update within 72 hours, where applicable.
• Step 4: If the issue remains unresolved, an independent third-party mediation option may be considered where appropriate and available.

Complaint Time Limit

For a complaint involving a specific transaction or game result, submit the concern within 30 days of the event. Earlier reporting helps preserve the relevant account and transaction information; requests made after this period may no longer be accepted.

12 Contact and Support

For questions about these terms, contact Customer Support through the available support options on the site. The support team provides English assistance, and availability may depend on the current service channels.

• Email: Contact Support
• Live Chat: Select the chat icon in the lower-right corner of the website
• Support hours: 24 hours a day, seven days a week
• Typical response time: Within five minutes